signal support group

Distribution Antenna Systems (DAS)/Micro Cell/Spot Cell

We do install In Building Distribution Antenna System, Micro Cell/Spot Cell and their AC/DC power equipment such as Rectifier, DCDB cabinet/Racks,Fibre Patch Panel,Splitrs, Combiners,Attenuators,Co-axial Cables,Ethernet cables.

Microwave Links

Any Kind of Microwave link (1+,1+1,2+0,2+2) New Installation or Up gradation of existing MW hopes.Testing,commissioning,Antenna alignment (Horizontal/Vertical/XPIC)

Network Installation Service Coverage

•Hospitals•Corporate Offices•Government Buildings•New Network Installations•CAT 5 or CAT 6 Cabling in Manufacturing Units•Telephone Systems for offices•Call Centers •IT Office Relocation

Cabling Services

•Structured Cabling •Data Cabling •Fiber Optic Cabling •Phone Cabling •CCTV Installation •Cat 5e Cat 6 Cabling •Security Camera Installation

Cabling Solutions

•Server Room Design •Patch Panel Installation •Network Expansion •Data Center Cabling •Fiber Termination •Fiber Splicing

 Fiber Cable Solutions

•Bulk Fibre Cables •Fibre Patch Cables •Multi-mode Cable •Single Mode Fibre Cable •Fibre cabling Cabinets •Business phone systems •Fibre Optic Repair Service •fibre optic Patch panel Installation •Fibre Optic Terminations •Extend or relocate Fiber cabling

Audit Services

 Signal Support Group has vast experience in carrying out full telecommunication network audits. These audits include on-site inspections and documentation of the existing inside or outside cable plants, voice and data cabling systems, supporting telecommunication infrastructures, telecommunication grounding systems and networking equipment.

 Inside cable plant audit reports may include the following information: •Types of cables installed in the current cabling infrastructure such as fiber, copper, coax, shielded and identification of abandoned cables. •Test results are provided on all cables using sophisticated test equipment and documented results are provided in Excel and PDF formats. •Building floor plans and drawings (PDF or Auto CAD) as well as photographs can be provided to identify telecommunication pathways, fill ratio percentages, fire stopping, cabinet layout drawings, telecommunication outlet locations, and labeling sequences. •Data center and telecommunication room drawings and photographs that identify cabinet layouts, patch panel identification, grounding systems, H VAC systems, lighting system.

Outside cable plant audit reports may include: •Test results are provided on all cables using sophisticated test equipment and documented results are provided in Excel and PDF formats. •Site plan drawings and photographs that identify locations of all telecommunication manholes, hand-holes, telephone pole line, security camera, and emergency telephones, direct buried cabling systems and pathways. •Manhole and hand hole drawings that identify duct bank cabling allocation, water fill ratios, splicing information, grounding systems and duct bank pathway conditions using a fiber optic camera. •Pole line drawings and photographs that identify existing cabling, splice information, strand and pole line supporting hardware information, grounding systems and telephone pole conditions. •Types of cables installed in the current cabling infrastructure such as fiber, copper, coax and shielded. The audit of the existing conditions of the telecommunication network is then compared to codes and industry standards and recommendations are based on findings to rectify any identified problems as well as any issue that could become problematic in the future. Audits provide important information and knowledge which is crucial when troubleshooting your network. This information can assist you in quickly resolving any issues. We can recommend automated solutions to help you track and record your future moves, adds, and changes for new cabling projects that require a multi or full floor retrofit.

Project Management

 Strong project management is the cornerstone of Signal Support Group’s cost-effective and expert services and solutions. Our senior project managers provide continuous communication throughout your project’s life cycle to ensure your project is delivered on budget and within the agreed-upon time frame. SSG Project Managers have over 20 years of experience in project management and expertise in the telecommunications industry. We manage, plan, direct and coordinate all activities throughout the evolution of your project from conception to completion stage. Our field project managers provide a single point of contact with total accountability and maintain constant contact with field technicians, architects, engineers, trades people, consultants, as well as your staff. Daily or weekly meetings and reports are provided to keep you completely up-to-date on project details and timelines. Signal Support Group assigns the same technician teams that are familiar with your project, scope of work, work processes, specifications, deadlines and work methodology. This ensures minimum involvement from our client, and a quality installation. Methodology From your project’s inception, the SSG`s project management team (project manager and team leads) will work with you to evaluate your needs, plan and procure the materials your project will require, facilitate in schedule planning and deploy the labor and other resources necessary for complete, worry-free project implementation. Our project managers employ methodologies in delivering the most seamless and coordinated projects for single- or multi-site locations. Our methodology is a systemic approach to project management that we have refined over the years. This approach is flexible in nature and customizable to each individual client’s needs. The Signal Support Group`s in-house service managers are available at all times for unexpected situations that require immediate response to emergency situations such as the dispatch of technician teams, delivery of materials, and technical field situations. Our service managers are familiar with all ongoing projects, scope of work, specifications, client contact information, field project managers, technician teams and team leads. They are in constant communication with all team leads and field project managers by cell phones and/or two-way radio. Project Document Deliverables: •Site survey documentation •Detailed project schedule/timelines •Deployment strategy •Roles and responsibilities •Project team organizational chart •Risk mitigation plan •Project progress and quality assurance reports •Sign-off procedures •Disaster recovery procedures Service

 Management & Quality Assurance

Signal Support Group`s field project managers have more than 20 years experience in project management expertise and an ability to bring projects to successful completion. The project managers and in-house service managers are the main contact points for the client throughout the life of the contract or project. The field project manager and designated team leads provide quality audit checks and report at different intervals of the project or MAC work to ensure specifications are adhered to and that quality installations are being performed. Our service managers are always briefed on client projects and/or MAC work, statement of work, specifications, and the agreed-upon service level time responses. This information enables our service managers to organize and dispatch technician teams, as well as deliver materials for the successful completion of projects and/or MAC work according to deadlines and agreed-to service response times. Delivering quality projects on time and on budget is our focus for every project whether it be MAC work (moves, adds and changes) or small to large-scale projects that we undertake. In order to provide the highest level of quality project management, client service and output, Signal Support Group performs regular quality audits. Audits are performed from the design/planning stage, execution, to the post implementation follow-up.  Technicians Prior to becoming a Signal Support Group technician, candidates must pass a stringent pre-screening process. Once approved, candidates go through a second phase qualifying process before performing any work for our clients. Our technicians are continuously trained across a multitude of technology platforms through on-the-job training as well as through manufacturer-sponsored training, work methods, installation practices, health and safety trainings, telecommunications industry standards, and building codes. Client Satisfaction Client satisfaction is our number one goal and priority on every project. Signal Support Group ensures that projects are meeting or exceeding your expectations through continuous work audits and communication with the client. Continuous quality improvement checks and audits throughout the project help us fine-tune and perfect our client service levels, methodologies and overall business practices so that we can deliver the most cost-effective and seamless projects to your full satisfaction. These audits are performed by our field project managers and by our team leads.  Furthermore, to aid us in this venture we provide a client satisfaction survey at the completion of major projects. Signal Support Group utilizes the feedback received from these surveys to assist in our continuous quality improvement processes. 24/7/365 Technical and /Client Support  Signal Support Group core competency is in providing seamless geographically dispersed, multi-site roll outs on time and on budget to your specifications with minimal client involvement and disruption to your business units. With 24/7/365 technical and client support and dedicated project management, Signal Support Group provides complete end-to-end roll out solutions. From material/equipment procurement to technical services, installations, testing and complete project documentation. Signal Support Group ensures that your roll outs are delivered with quality workmanship on every job.